Refers to assistance with domestic chores, including assistance with cleaning, dishwashing, clothes washing and ironing, shopping (unaccompanied) and bill paying. Any cleaning performed refers to basic maintenance of the home. It does not include heavy duties like cleaning of windows, fans, ceilings, etc.
Domestic Assistance may include help with meal preparation with special provision for special diets or culture specific meals.

Refers to assistance with daily self-care tasks, such as eating, bathing, toileting, dressing, grooming, getting in and out of bed, and moving about the house. In some cases, Personal Care may also include medication monitoring.

Refers to assistance provided by a companion (paid worker or volunteer), either within the home environment or while accessing community services, which is primarily directed towards meeting the person's need for social contact and/or accompaniment in order to participate in community life. Social support includes friendly visiting services, letter writing for the person, shopping and bill paying and banking (when the person is accompanied by the worker), and telephone-based monitoring services. It also includes attending appointments with or without language assistance from a worker.
ECCLI's 4 models of social support are as follows:

• One on One: for clients who are housebound or who find it inappropriate to access small or large group approach due to assessed medical or social isolation condition.
• Small Group: for clients in small groups of 3 to 15 who may share similar hobbies, skills, interests or simply friendship.
• Large Group: activities organised for ECCLI clients, potential clients and other Seniors.
• Community Access: Activities organised by other organisations/service providers and community groups

Refers to assistance by the agency with the maintenance and repair of the person's home, garden or yard to keep their home in a safe and habitable condition. Home maintenance includes minor dwelling repairs and maintenance, such as changing light bulbs, carpentry and painting, or replacing tap washers as well as some more major dwelling repairs such as replacing guttering or other roof repairs. Home maintenance also includes garden maintenance, such as lawn mowing and the removal of rubbish.

It refers to minor structural changes to the client's home so they can continue to live and move safely about the house. It may include referral/assistance to organise grab rails, hand rails, shower rails and/or other minor renovations such as alarms and safety mobility aids to allow for safe movement around the house.

Refers to assistance with transportation either directly (e.g. a ride in a vehicle provided or driven by an agency worker or volunteer) or indirectly (e.g. taxi vouchers or subsidies). Transport is assistance provided so that the client may get out of their house and do chores, attend other activities or community centres, and participate in the community.

ECCLI also arranges access to provision of transport assistance from other services.

Refers to those meals which are prepared and delivered to the client. It does not include meals prepared in the client's home.

Respite assistance can also include home help tasks as well as personal care such as assistance with bathing, toileting, feeding, dressing, grooming, shaving, getting in and out of bed and generally moving about the house, therefore relieving the usual carer to give him/her some time away from the caring role.

Respite assistance can also include home help tasks as well as personal care such as assistance with bathing, toileting, feeding, dressing, grooming, shaving, getting in and out of bed and generally moving about the house, therefore relieving the usual carer to give him/her some time away from the caring role.

Refers to the loan or purchase of goods and equipment to assist the person to cope with a disabling condition and/or maintain their independence. Goods and equipment items assist the client's mobility, communication, reading, personal care or health care. They include a wide range of items such as incontinence pads, dressing aids, wheelchairs, appliances (e.g. washing machines, microwave ovens).

This is a service targeted at clients with complex multiple care needs which enables them to receive the services required in a timely, coordinated and appropriate fashion. ECCLI case managers are trained key workers who actively link, provide access, purchase a variety of services, advocate and develop resources for the client to ensure responsive assistance from an increasingly complex services environment.

Refers to assistance with understanding and managing situations, behaviours and relationships associated with the caring role and or with the care recipient's need for care including advocacy and the provision of advice, formation and training.